Reputation Management
Creating Positive Experiences
Dealer Authority’s reputation management services allow our dealers to stay connected to their customers.
Now more than ever, conversations with your dealership’s customers start online, but sometimes it isn’t easy to stay ahead of the incoming messages and reviews. That’s where Dealer Authority comes in. Our expert automotive digital marketing team makes sure that your customers’ questions are answered promptly, with attention to detail and industry-specific knowledge.
Whether they are curious about a specific model, need to schedule their next oil change, or want to learn more about your latest sale or incentive – our team is here to make sure your customers get the information they need.
Curate Continuous Online Reviews.
Online reviews help your customer know what to expect when they visit the dealership. Let’s make sure their experience is positive! We will follow up with your past customers to ensure that they write a review about their wow experience.
Our team is on call for you.
Whether your customer reaches out to you via your website, social media channels, or Google My Business profile, we can make sure that their questions are answered no matter when those questions are sent.
Never miss the opportunity to close a deal.
We can help facilitate conversations with your customers about the vehicle they are interested in. We can share photos, videos, set up appointments, schedule a test drive, and even give them details on your delivery options.
We make it easy for your dealership and your customers to stay connected.
With Dealer Authority behind the wheel of your dealership’s online reviews, social media messaging, and inbox, we can make sure your customers are informed and engaged, all while building loyalty and trust with your dealership and converting new sales.